Most tax tasks in Québec now happen online: checking a notice of assessment, updating direct deposit, following a refund, authorizing an accountant or answering a review letter. The catch is that you need two separate sets of access, one for Revenu Québec and one for the Canada Revenue Agency (CRA), plus a third if you run a business. The Québec side also changed in 2026, when clicSÉQUR for citizens was retired. This guide explains which portal does what, how to create each account step by step, how to give your accountant access without sharing your password, and how to fix the error messages people run into most often. All steps were checked on the official sites on November 9, 2026.
Which portal do you need?
| You are | Québec portal | Federal portal |
|---|---|---|
| An individual | Revenu Québec My Account for individuals (Mon dossier pour les citoyens), through the Government Authentication Service or a financial institution | CRA My Account, through your CRA account |
| A business owner | Revenu Québec My Account for businesses (Mon dossier pour les entreprises), through clicSÉQUR – Entreprises | CRA My Business Account, added to your CRA account |
| An accountant or other representative | Mon dossier pour les représentants professionnels (French only), or access granted in clicSÉQUR – Entreprises | Represent a Client, with a RepID, GroupID or business number |
The Québec and federal systems do not talk to each other. Creating a CRA account does nothing for Revenu Québec, and vice versa, so plan to set up both.
clicSÉQUR is gone for citizens: what replaced it in 2026
For years, individuals signed in to Revenu Québec with a clicSÉQUR – Citoyens user code and password. Revenu Québec now states that clicSÉQUR has been replaced by the Government Authentication Service (in French, Service d’authentification gouvernementale) and can no longer be used to sign in to My Account for individuals. Your old clicSÉQUR user code and password do not work with the new service; you must create a new account.
The Government Authentication Service is run by the Québec government as part of its digital identity program, the Service québécois d’identité numérique (SQIN). It is gradually replacing other Québec sign-in solutions, and the same account already opens online services in areas such as health, transport, and work, income and retirement, including Revenu Québec’s My Account for individuals and SAAQclic. So if you already created it for another Québec government service, you can use it for Revenu Québec too.
Revenu Québec’s My Account for individuals now offers two sign-in options; the old clicSÉQUR option is listed for reference:
| Sign-in option | Who it is for | What you need the first time |
|---|---|---|
| Government Authentication Service | Most people | Your health insurance card and the number of a Revenu Québec notice of assessment for 2023, 2024 or 2025 |
| Sign-in partner (financial institution) | People without a Government Authentication Service account, including those with no recent notice of assessment who filed a return in the last five years | Your social insurance number, date of birth, and either a temporary access code or the number of a notice of assessment for one of your two most recent taxation years in the last five years |
| clicSÉQUR – Citoyens | Retired | No longer accepted; replaced by the Government Authentication Service |
How to create a Government Authentication Service account
You must be 14 or older, act on your own behalf and have an email address that is not used by another account. The process has two steps:
| Step | What you do | Tips |
|---|---|---|
| 1. Basic authentication | Choose a user name, enter your email address and create a password. Enter the six-digit code sent to your email to validate the account. | Use an email you will keep for years; each email can be linked to only one account. |
| 2. Identity verification | Enter your personal information and prove your identity with the documents and codes below. | Complete this step even if a service does not require it; many services stay restricted without it. |
| 3. Sign in to Revenu Québec | From My Account for individuals, choose the Government Authentication Service, sign in and accept the conditions for use. | You may be asked again for your health card and notice of assessment number on first sign-in. |
| 4. Set your preferences | Confirm your email and cell phone, and choose online-only documents if you want. | Revenu Québec emails and texts never contain details or links; they only tell you a document is waiting. |
Documents you need to verify your identity
- Health insurance number, on the front of your RAMQ card.
- Social insurance number. If you do not have one, you must first apply through Service Canada.
- Notice of assessment number from a Revenu Québec notice issued for one of the last two taxation years. It has 11 characters and starts with "Q" or "M".
- Reference number of your driver’s licence (front of the licence) or of your health insurance card (back of the card).
If you are missing either the notice of assessment number or both reference numbers, you can request a confidential code by mail instead. Only one missing item can be replaced this way, and the mail can take up to 15 days. Newcomers who have never filed a Québec return usually have no notice of assessment yet, so they should file first or plan for the mailed code; our newcomer tax guide covers the first return.
What you can do in Revenu Québec’s My Account for individuals
- View your notices of assessment, the solidarity tax credit notice of determination and related documents.
- Check the date and amount of your last direct deposit, and register for or change direct deposit.
- Read messages in a secure inbox, and choose to receive documents online only.
- Follow files about the shelter allowance program and support payments.
- Grant, view or revoke an authorization or power of attorney for a representative.
Setting up your CRA account (My Account)
At the federal level, you register once for a CRA account, which gives access to My Account (individuals), My Business Account and Represent a Client. There are three ways to sign in:
| Option | How it works | Available in Québec? |
|---|---|---|
| CRA user ID and password | You create a user ID and password with the CRA | Yes |
| Sign-In Partner | You sign in with the online banking credentials of a participating financial institution; the CRA does not see your banking information | Yes |
| Provincial partner | You sign in with a BC or Alberta government account | No, only for those two provinces |
Step by step: registering for a CRA account
| Step | What you do |
|---|---|
| 1. Start registration | On the CRA sign-in page, choose to register, then pick a CRA user ID or a Sign-In Partner. |
| 2. Enter your information | Provide your social insurance number, date of birth, current postal code and an amount from one of your recent tax returns, as prompted. |
| 3. Set up multi-factor authentication | Enrol in at least one MFA option; the CRA prompts you to set up two. |
| 4. Verify your identity | Use the document verification service for immediate access, or ask for a CRA security code by mail. |
| 5. Add other accounts | Business owners select "Add account" to add My Business Account and enter their business number. |
The CRA security code and the document verification service
To complete registration, you must verify your identity in one of two ways:
- Document verification service. You take a real-time picture of yourself and of an accepted government photo ID with a mobile device, and you get full access immediately. You must be 16 or older. Accepted documents include a Canadian driver’s licence, a Canadian passport, a permanent resident card and a provincial photo ID card. Provincial health cards, which many Quebecers carry as ID, are not accepted, nor are expired, damaged or photocopied documents.
- CRA security code by mail. The CRA mails the code within 10 business days to the address it has on file, so your postal code must match its records. The code has an expiry date; if it expires, is lost or is entered incorrectly too many times, you can usually switch to the document verification service.
Before you verify your identity, My Account already lets you view the status of your return, your notices of assessment, your RRSP deduction limit and TFSA room, request a remittance voucher, set up a pre-authorized debit and change notification preferences. Applying for benefits and updating personal information require full access.
Multi-factor authentication (MFA)
MFA is mandatory for every CRA account: each sign-in asks for a one-time passcode. You can use:
| MFA option | How it works | Watch out for |
|---|---|---|
| Authenticator app | A free third-party app shows a new 6-digit code every 30 seconds | Download only from an official app store; deleting the app removes access |
| Passcode grid | A printed grid; the CRA asks for 3 row and column combinations | The grid expires every 18 months; generate a new one in Security settings |
| Phone | A code by text message or automated call | Some VoIP numbers cannot receive texts; use "Call me" |
The CRA now emails users to encourage a backup MFA option. Do it: if you change phones or lose the grid without a backup, you must call the CRA to get back in.
Business access: clicSÉQUR – Entreprises and My Business Account
Registering your business with clicSÉQUR – Entreprises
Unlike the citizens’ version, clicSÉQUR – Entreprises is still how businesses sign in to Revenu Québec’s My Account for businesses. Registration is free and must be requested by the company’s authorized representative. The process depends on the legal form: corporation, sole proprietorship, partnership or other.
| Step | What you do |
|---|---|
| 1. Gather the information | The business’s identification number, the name and position of the authorized representative, the name of each person who will be in charge of online services, and any extra information required for your legal form. |
| 2. Register online | Complete the clicSÉQUR – Entreprises registration for your legal form. |
| 3. Sign and mail the forms | Depending on the legal form, forms must be signed (a digital certificate, a scanned handwritten signature or a stylus signature is accepted) and sent by mail. |
| 4. Activate users | Each online services representative and user receives an access code to complete the activation. |
| 5. Register for services | Register the business for Revenu Québec’s online services and assign access rights to each user. |
A separate option, clicSÉQUR express, needs no registration: it uses the access code mailed to the business when it registered with the enterprise register or for the QST. It offers no account management, so most active businesses should use clicSÉQUR – Entreprises. Our checklist for starting a business in Québec places this step in the right order.
The online services representative
Revenu Québec calls the person in charge of the account the online services representative (responsable des services électroniques). It is an ex officio representative, such as the president, vice-president, secretary or treasurer, or an authorized representative, and a business can have several. This person holds a general power of attorney and is responsible for keeping the file accurate, creating user accounts, assigning access rights, making electronic payments and managing powers of attorney. Every clicSÉQUR – Entreprises sign-in now also requires a seven-digit verification code sent to the user’s email, valid for 40 minutes, plus a check that you are not a robot.
CRA My Business Account
A business owner adds My Business Account to their existing CRA account by selecting "Add account" and entering the business number. This only works if the owner’s name and social insurance number match what the CRA has on file for the business; if you get an error at this step, the CRA must update its records first.
Giving your accountant access
Never give your accountant your password, your passcode grid or your authenticator app. Both governments have proper delegation tools, and using a shared password violates the conditions for use you accepted.
At Revenu Québec
| Situation | How to authorize | Notes |
|---|---|---|
| Business | The online services representative grants a power of attorney (procuration) to the accounting firm in clicSÉQUR – Entreprises | The firm’s own users then act within the rights granted; this is the fastest route |
| Individual, online | Use the service to grant an authorization or power of attorney in My Account for individuals | You can view and revoke what you granted in the same place |
| Individual or business, on paper | Form MR-69, Authorization to Communicate Information or Power of Attorney, or a signed letter | Revenu Québec may require corporations established in Québec to use the French version; MR-69 cannot be used to revoke |
An authorization lets the representative view your confidential information and documents. A power of attorney also lets them act for you, for example by negotiating with Revenu Québec or asking for changes to your file. Both are valid indefinitely unless you set an end date. To revoke one, use the online service in My Account or form MR-69.R. Accounting firms registered for Mon dossier pour les représentants professionnels have a professional representative number, which goes on line 16 of form MR-69.
At the CRA
- You add the representative yourself. In My Account or My Business Account, select Profile, then Add in the "Authorized representative(s)" section, and enter the representative’s RepID, GroupID or business number.
- Your representative sends a request through Represent a Client and you confirm it in My Account or My Business Account within 10 business days, or it is cancelled. You can turn on email notifications so you see it.
- Individuals, with or without a CRA account, can instead give the representative information from the notice of assessment for a return processed at least six months ago, which the representative enters in the request. If neither option is possible, the representative may be asked to obtain your signed consent.
- Businesses can also be authorized through a request the representative submits via EFILE, if they are a registered electronic filer in good standing; you sign a signature page that the representative keeps, and access is immediate.
Form AUT-01 now gives offline access only: it lets the CRA discuss your file with the representative by phone, mail, fax or in person, but not online. It must reach the CRA within six months of being signed.
Common error messages and how to fix them
| Problem or message | Likely cause | Fix |
|---|---|---|
| Old clicSÉQUR code refused at Revenu Québec | clicSÉQUR for citizens was replaced by the Government Authentication Service in 2026 | Create a Government Authentication Service account |
| Notice of assessment number not accepted | Wrong notice (a CRA notice), or a notice older than the last two years | Use the 11-character number starting with Q or M from a recent Revenu Québec notice, or request a confidential code by mail |
| Email already in use | Each email can be linked to only one Government Authentication Service account | Use a different personal email; spouses cannot share one |
| No Revenu Québec notice of assessment yet | First return not filed or not yet assessed | File first, use a financial institution sign-in partner if eligible, or request the mailed code |
| CRA security code never arrived or expired | Old address on file, or the code passed its expiry date | Update your address, then use the document verification service or request a new code |
| Did not receive the one-time passcode | VoIP number, changed phone or blocked text | Choose "Call me", use another enrolled MFA option, or contact the CRA |
| CRA account locked or credential revoked | Too many failed attempts or a security lock | Re-register to regain access if you still have an MFA option; if the CRA locked the account for security, call it |
| Cannot add My Business Account | Name or SIN does not match the CRA’s business records | Ask the CRA to update the business records, then try again |
| clicSÉQUR – Entreprises verification code not received | The code went to junk mail, or the 40-minute validity expired | Check the junk folder and request a new code |
| Representative cannot see your file | Request not confirmed in time, or the wrong level of access | Confirm within 10 business days at the CRA; at Revenu Québec, check the type of procuration granted |
Security: protecting your tax accounts
- Type the address yourself. Neither the CRA, Revenu Québec nor clicSÉQUR ever asks for your password or personal information by email or text, and their notifications contain no links to sign in.
- Add a backup MFA option at the CRA and keep your recovery information current.
- Use a unique password for each government account, and never reuse your banking password.
- Log out and close your browser after each session, especially on a shared computer.
- Turn on email notifications so you learn quickly about a changed address, a new direct deposit account or a new representative.
- Review your authorized representatives once a year and revoke those you no longer use.
- If you suspect fraud, contact the agency immediately, and in clicSÉQUR – Entreprises, contact customer service.
How we can help
When you become a client, we walk you through granting us access at Revenu Québec and the CRA, so we can follow your files, answer review letters and file on your behalf without ever needing your passwords. For businesses, we can help the online services representative register in clicSÉQUR – Entreprises and set up the right procuration. See our bookkeeping services and personal tax returns (from $300), our pricing, or contact us. If a review letter is what sent you here, read our guide to CRA and Revenu Québec review letters.
Frequently asked questions
Can I still use clicSÉQUR to sign in to Revenu Québec?
Not as an individual. Revenu Québec states that clicSÉQUR for citizens was replaced by the Government Authentication Service and no longer gives access to My Account; your old clicSÉQUR code and password do not carry over. Businesses still use clicSÉQUR – Entreprises.
What do I need to create a Government Authentication Service account?
An email address not used by another account, then for identity verification: your health insurance number, your social insurance number, the 11-character number of a recent Revenu Québec notice of assessment (starting with Q or M), and the reference number of your driver’s licence or health insurance card. If one item is missing, you can request a confidential code by mail, which can take up to 15 days.
How long does the CRA security code take to arrive?
The CRA mails it within 10 business days to the address on file, and it expires after a set date. To avoid the wait, use the document verification service with a mobile device and an accepted photo ID such as a driver’s licence or passport; a provincial health card is not accepted.
Is multi-factor authentication mandatory for CRA My Account?
Yes. Every sign-in requires a one-time passcode from an authenticator app, a passcode grid or your phone. Only one option is mandatory, but the CRA recommends at least two, so you are not locked out if you lose your phone or grid.
How do I give my accountant access to my business file at Revenu Québec?
The online services representative grants a power of attorney (procuration) to the accounting firm in clicSÉQUR – Entreprises. You can also use form MR-69 (Revenu Québec may require corporations established in Québec to use the French version). Do not share your clicSÉQUR user code or password.
What is the difference between an authorization and a power of attorney at Revenu Québec?
An authorization lets the person view your confidential information and documents. A power of attorney also lets them act for you, for example by negotiating with Revenu Québec or requesting changes. Both stay valid until you revoke them or until the end date you set.
Does form AUT-01 let my accountant see my CRA account online?
No. AUT-01 gives offline access only, by phone, mail, fax or in person, and must reach the CRA within six months of signing. For online access, add the representative in My Account or My Business Account, or confirm the request they send through Represent a Client within 10 business days.
Can I use my RAMQ health card to verify my identity with the CRA?
No. The CRA’s document verification service does not accept provincial health cards. Use a Canadian driver’s licence, passport, permanent resident card or provincial photo ID card, or ask for a CRA security code by mail. The Québec Government Authentication Service, on the other hand, does use your health insurance number.
Sources
- Revenu Québec – My Account for Individuals (sign-in options, clicSÉQUR replaced by the Government Authentication Service)
- Québec.ca – Government Authentication Service: about (replacement of clicSÉQUR – Citoyens, services using it)
- Québec.ca – How to create a Government Authentication Service account
- Québec.ca – Identité numérique (Service québécois d’identité numérique)
- Revenu Québec – My Account for Businesses
- clicSÉQUR – How to register a business with clicSÉQUR
- clicSÉQUR – How to manage a clicSÉQUR – Entreprises account
- clicSÉQUR – Security and multi-factor authentication
- Revenu Québec – Authorization or power of attorney
- Revenu Québec – Form MR-69, Authorization to Communicate Information or Power of Attorney
- CRA – Sign in to your CRA account
- CRA – Register for a CRA account
- CRA – Verify your identity (document verification service, CRA security code)
- CRA – Multi-factor authentication
- CRA – Authorize a representative: how to give authorization (AUT-01)
- CRA – Confirm my representative’s authorization request
Keep reading
- CRA or Revenu Québec Review Letter or Audit: What to Do (2026)
- Government Benefit Payment Dates in Québec (2026–2027)
- How to Start a Business in Québec (2026): The Complete Checklist
- How to File Your Tax Return in Québec: 2026 Tax Year Guide
- GST/QST for Québec Small Businesses (2026): How It Works
- How Long to Keep Tax and Business Records in Québec and Canada